Refund and Returns Policy

Effective Date: January 15, 2025

At GlamxSGloss, your satisfaction is our top priority. If you are not entirely happy with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds. Please read this policy carefully to understand your rights and our obligations.

Disclaimer: The following Refund and Returns Policy is provided for informational purposes only and does not constitute legal advice. For personalized legal advice, please consult a qualified attorney.

1. Returns Eligibility

We accept returns within 30 days from the date of delivery for most products, provided they meet the following conditions:

  • Condition: The product must be in new, unused condition with all original packaging, accessories, and documentation.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
  • Non-Returnable Items: Certain products are non-returnable, including:
    • Customized or personalized items
    • Perishable goods
    • Digital downloads or software
    • Items marked as “Final Sale”

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Email us at info@glamxsgloss.com with your order number and the reason for the return. Our customer service team will provide you with a return authorization (RA) number and further instructions.
  2. Prepare the Item: Ensure the item is securely packaged in its original packaging, including all accessories, manuals, and any free gifts received.
  3. Ship the Item: Return the item to the address provided in the RA instructions. Please include the RA number inside the package to ensure proper processing.

3. Return Shipping Costs

  • Free Returns: Returns are free of charge if the return is due to our error (e.g., wrong or defective item).
  • Customer-Paid Returns: For returns not due to our error, you will be responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75 to ensure safe return.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, a refund will be processed to your original payment method within 7-10 business days, depending on your bank or payment provider.
  • Partial Refunds: Partial refunds may be granted if the item is returned in a condition different from when it was received, is damaged, or is missing parts for reasons not due to our error.
  • Restocking Fee: In some cases, a restocking fee of up to 15% may be applied for returned items that are opened or no longer in new condition.
  • Shipping Fees: Shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

If you need to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired product. Exchanges are not processed automatically, so returning the original item and placing a new order is necessary.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@glamxsgloss.com within 7 days of receiving the product. Provide photos or other evidence of the damage to expedite the resolution process. We will offer a replacement or a full refund based on your preference.

  • Defective Items: We will cover the return shipping costs and issue a full refund or replacement.
  • Damaged Items: If the item was damaged during shipping, please retain the original packaging and contact us within 7 days of receipt for a replacement or refund.

7. Final Sale Items

Certain items are non-returnable, including:

  • Products marked as “Final Sale”
  • Customized or personalized items
  • Opened or used products (unless defective)

Please review product details carefully before completing your purchase.

8. Late Returns

All returns must be initiated within 30 days of receiving the item. Returns requested after this period will not be accepted, and no refunds will be issued.

9. Refunds for International Orders

For international orders, refunds will be processed in the original currency used for the purchase. Please note that currency conversion fees may apply based on your payment provider’s policies.

10. Contact Us

If you have any questions or need assistance with your return, please do not hesitate to contact us:

  • By Email: info@glamxsgloss.com
  • By Phone: 812-665-7419
  • By Mail: 4303 Heliport Loop, Kempton, Indiana, United States

Thank you for shopping with GlamxSGloss. We value your business and are committed to providing you with high-quality products and excellent customer service.